Get in touch

Contact

Write to me

Or copy it down: support@wadecooperdistiller.com

If your books have not turned up

This is the one I get most, and it is nearly always a delivery problem I can fix in a couple of minutes. The books come by email from Gumroad, the store that takes the payment, within a minute or two of paying. Before you write, look in your spam folder and your Promotions tab, because that is usually where it has gone. The same link is on the page Gumroad shows you right after you pay.

If it is not there, write to me and I will send the files straight over by hand. You do not need to have kept anything or to prove you paid.

What to put in the message

Only one thing really matters, and that is the email address you used at checkout. If you paid with a different address to the one you are writing from, tell me both, otherwise I cannot find your order.

• The email address you used at checkout
• Roughly when you ordered
• What has gone wrong, in your own words

How long I take

Usually the same day, and near enough always inside one working day. If two days go by with nothing from me, assume the message went astray and send it again. It will not annoy me.

Refunds

Thirty days, no questions, and you keep the books. Write to the same address and say you want a refund. The whole policy is on the refund page if you would rather read it first.

A file that will not open

Tell me which book it is and what you are opening it on: a phone, a tablet, a computer. The books are PDFs and they open on just about anything, so when one misbehaves it is usually something I can sort out quickly.

Anything else

A bottle you cannot place, an argument with the man behind the register, a reading out of the book that did not hold up on your shelf. Send it. If a price in the book is wrong where you live, tell me the bottle, the store and the price, and it goes into the next edition.

Wade Cooper · distiller, thirty four years.
support@wadecooperdistiller.com